Privacy Policy

1. Introduction

AhámTvám Shiksha is an educational initiative operated by AHAMTVAM WORLD PRIVATE LIMITED ("AhámTvám", "we", "us", or "our").

This Privacy Policy explains how we handle personal information when you visit our website, enquire about our courses, register for a course, make a payment, or communicate with us regarding our educational services.

By using our website or providing personal information to us, you acknowledge this Privacy Policy and the manner in which your information may be processed for the purposes described below.

2. Information We Collect

Depending on how you interact with AhámTvám Shiksha, we may collect the following information:

Information provided during enrollment

• Full name
• Email address
• Mobile phone number
• Selected course
• Course level
• Registration ID
• Time zone or related location information provided through the enrollment process

Payment-related information

When you make a course payment, payment-related information such as payment ID, payment session ID, payment status, payment amount, payment attempts, and payment method may be processed for enrollment verification and transaction records.

Payment card, UPI, banking, or other sensitive payment credentials are processed through our payment service provider and are not intended to be stored directly by AhámTvám Shiksha.

3. Information Collected Through Website Use

When you visit our website, certain technical information may be processed by the website, hosting infrastructure, security systems, or third-party services used to operate the website.

Depending on the services enabled on the website, this may include information such as IP address, browser type, device information, operating system, pages accessed, referring information, and technical logs required for security and reliable operation.

We do not use such information for the purpose of identifying you personally unless reasonably necessary for security, technical support, legal compliance, or another stated purpose.

4. How We Use Your Information

We may use personal information for the following purposes:

• Processing course enrollment requests.
• Creating and maintaining student registration records.
• Processing and verifying course payments.
• Generating and maintaining registration IDs.
• Communicating with students regarding enrollment and classes.
• Providing information about course schedules, class participation, and related updates.
• Providing access to relevant student communication channels, including WhatsApp groups where applicable.
• Responding to support requests and enquiries.
• Maintaining financial, transaction, and business records.
• Detecting, preventing, and addressing fraud, misuse, security incidents, or technical problems.
• Complying with applicable legal and regulatory obligations.

5. Course Enrollment Information

When you submit the enrollment form, the information you provide is used to identify your enrollment and facilitate the course registration process.

This information may be recorded in our internal student registration records, including records maintained through business productivity and record-management services.

We use the information necessary to associate your payment, registration ID, selected course, and student details with your enrollment.

6. Payment Processing

Course payments are processed through Zoho Payments or its applicable payment infrastructure.

When you proceed to payment, information required for completing and verifying the transaction may be transmitted to the payment service provider.

We may receive transaction information such as payment status, payment ID, payment session ID, amount, payment attempts, and other transaction details necessary to confirm your enrollment.

We do not request or intentionally store your complete card number, CVV, UPI PIN, banking password, or similar authentication credentials.

7. Third-Party Service Providers

We may use third-party service providers to operate, maintain, and support AhámTvám Shiksha.

Depending on the service involved, these providers may process information on our behalf or receive information necessary to provide their services.

These services may include:

• Payment processing and payment verification.
• Website hosting and deployment.
• Student registration and record management.
• Communication and messaging services.
• Website security and technical infrastructure.

Third-party services may have their own privacy policies and terms governing their processing of information.

8. Google Sheets and Student Records

Enrollment information may be maintained in internal student registration records using Google Sheets or related Google Workspace infrastructure.

Such records may contain information including student name, email address, phone number, course information, registration ID, payment information, payment status, and registration date.

Access to these records is restricted to persons who require access for legitimate business, educational, administrative, or support purposes.

9. WhatsApp and Student Communication

After successful enrollment, students may be invited to join a WhatsApp group or other communication channel used for course-related announcements and coordination.

WhatsApp is operated by a third party and is governed by its own terms and privacy practices. Information shared or visible within a WhatsApp group may be visible to other members of that group.

Students should avoid sharing sensitive personal or financial information in group communications.

10. Cookies and Similar Technologies

Our website may use cookies or similar technical technologies where required for website functionality, security, preferences, or third-party services.

The use of cookies may vary depending on the features and services enabled on the website.

Where applicable, you may control certain cookies through your browser settings.

11. How We Protect Personal Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include access controls, restricted administrative access, secure authentication practices, payment-provider security infrastructure, and appropriate technical safeguards.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain student and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, accounting, or regulatory requirements.

When personal information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal or operational requirements.

13. Sharing and Disclosure of Information

We do not sell your personal information.

We may disclose or provide access to personal information where reasonably necessary to:

• Provide our educational services.
• Process and verify payments.
• Maintain student and business records.
• Operate website and technical infrastructure.
• Provide customer or technical support.
• Comply with legal obligations or lawful requests from competent authorities.
• Protect the rights, property, security, or integrity of AhámTvám Shiksha, its users, or others.

14. International Processing

Some third-party service providers used by AhámTvám Shiksha may process or store information on infrastructure located outside India.

Where applicable, such processing may be subject to the service provider's privacy practices, contractual safeguards, and applicable law.

15. Student Rights and Requests

Subject to applicable law, individuals may have rights relating to their personal information, including rights to obtain information about processing, request correction of inaccurate information, request deletion where applicable, withdraw consent where consent is the applicable basis, and raise a grievance regarding the processing of personal information.

Requests relating to personal information may be submitted using the contact details provided in this Privacy Policy.

We may need to verify the identity of the person making a request before taking action.

16. Consent and Withdrawal

Where processing of personal information is based on consent, you may request withdrawal of that consent by contacting us using the details provided below.

Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Certain information may continue to be retained or processed where required or permitted by applicable law or where necessary for legitimate administrative, contractual, accounting, or dispute-resolution purposes.

17. Children's Information

AhámTvám Shiksha does not intentionally seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the situation and take appropriate action where required.

18. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, payment services, social media services, or communication platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information through that service.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data processing practices.

When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

We encourage users to review this page periodically for the latest information about our privacy practices.

20. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have a concern regarding the handling of your personal information, please contact us.